Returns Policy

THE MARKET SPOT: RETURNS AND EXCHANGES POLICY

THIS RETURNS AND EXCHANGES POLICY SHOULD BE READ WITH, AND IS AS SET OUT IN THE TERMS AND CONDITIONS FOR THE ORDERING, SALE AND DELIVERY OF GOODS FROM THE MARKET SPOT TRADERS (PTY) PROPRIETARY LIMITED (trading as “THE MARKET SPOT”) AND IN RESPECT OF THE USE OF THIS WEBSITE ACCESSED ON WWW.THEMARKETSPOT.CO.ZA

Questions?  E-mail us at info@themarketspot.co.za

  1. Returns Policy

1.1 Inspection of your Goods: You are advised to please inspect your purchase on receipt, before disposing of any packaging and to please inform us of any damages or defects via email by no later than 48 (forty eight) hours of receipt of the items. 

1.2 Unwanted Products: You can return these at no charge to us provided the Goods are undamaged, unused and in its original packaging with labels and stickers still intact, if there are no missing accessories or parts, or if the Goods are not listed in the Goods that are not eligible for return. See section 1.3 below.

1.3 Goods not eligible for returns include: books, intimates, underwear, swimwear, lingerie, jewellery for piercings, beauty or body products, foodstuffs or beverages, custom made or personalized/customized Goods. 

1.4 How to Process a Return: You must log a return within 30 (thirty) days of delivery of the Goods to you. After 30 days you can only return a product that is defective within 6 (six) months of delivery thereof to you.

1.5 Damaged Goods:  Items (that were delivered in a damaged state) will only be accepted for repairs where they were delivered to you damaged but shall in any event not be able to be returned or exchanged.  The damaged item will be inspected and assessed by us where an outcome will be decided on. After assessment, we may repair the item if we accept that it was delivered in a faulty state. 

1.6 Manufacturing Faults: If there is a manufacturing fault with the item (as determined after our assessment), you may send it to us 6 (six) months after the date of purchase. We shall not be obliged to refund you but will assess the item (in our sole discretion) and will repair it if we accept that it has a manufacturing default. We will not accept any items for assessment where it appears that the item has not been cared for, or if it is normal wear and tear. If there is an extended supplier warranty on any Goods, you will have the benefit of such extended supplier warranty but it shall be subject to that manufacturer’s Terms & Conditions. 

1.7 Exclusions (Not Considered “Defects”): The following will not be regarded as defects and will not entitle you to any replacement or credit in terms of this returns policy –

  • faults resulting from normal wear and tear; and

 

  • damage arising from incorrect usage of the product.

1.8 If the product is found not to be defective or damaged, you will not be entitled to any replacement or credit, but you will instead be liable for the costs incurred in having such a product returned to us and then redelivered to you.

1.9 We do not accept responsibility for any returned items not received by us.

1.10 With faulty items sent to us in terms of the above paragraphs, you will be required to present the original tax invoice.

  1. Damaged Goods or Delivery of Incorrect Goods

2.1 If you receive an item from us that is not what you ordered or is damaged, we shall have no liability to you unless you notify us of the problem by email to info@themarketspot.co.za within 7 (seven) working days of receipt of the items in question.

2.2 On confirmation of the delivery date from us, if you don’t receive the items that you ordered from us within this time frame of the delivery date advised, we will have no liability to you unless you notify us by email or telephone of the problem and then only if we determine that it has not been delivered due to a fault of ours. This must happen within 7 (seven) working days from the date of delivery by us. If you do notify us, we will be obliged to either:

2.2.1 make good any non-delivery of the item (where possible in the circumstances);

2.2.2 refund to you the amount paid by you for the item in question. This excludes the delivery charge.

2.3 We will not in any event, be liable to you for any indirect, consequential, incidental loss or damage of items purchased from us.

2.4 We cannot be held responsible for any delays in delivery once the item has left us and is in possession of the courier company engaged to deliver the item to you. 

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